SAMI TP: More effective technicians with iMob Service !

August 31, 2020
SAMI TP, exclusive KOMATSU dealer, has opted to equip its technicians with the mobile app iMob Service developed by IRIUM SOFTWARE. Discover its testimony in video!



Frédéric HERMANT - General Manager - SAMI TP :

"The aim was to manage our job better by optimising our technicians’ trips, at the same time making their lives easier and improving customer service quality. My concerns about how it would work were quickly dispelled by our workshop managers, thanks to the simplicity of iMob Service and the eagerness of our young after-sales service teams to use new technologies. With the implementation of integrated planning in the iE and the geolocation of the tablets, it is now easier for us to allocate available resources. The technical director is able to manage all the operations underway in 20 departments and on our 6 after-sales sites in real time. Today we can say that we generate more productive hours, and we have shortened job times with our customers. IRIUM SOFTWARE has provided very good advice and support. We convey a more modern image and are able to react faster, which is a great additional sales pitch for gaining customer loyalty."

Sébastien CAMBRE - Workshop manager - SAMI TP :

"It helps us save administrative times, there’s no to enter several times the hours, the technicians have everything close at hand, the customers like that their job reports go straight to their inbox. It’s an effective tool, and it allows us to concentrate on what’s important: customer service!"

Sébastien ALLAIN - Technician - SAMI TP :

"The tool is really easy to use, no need to write, no more crumpled job reports on the passenger seat. No more evenings filling out job reports. Even if there’s no signal, we can do everything with the tablet. The info is sent as soon as the tablet has a signal again."