Optimising field technicians’ visits | iMob Service

Mobile tool

Receive service jobs directly on a smartphone or tablet.

Capacity to populate your service report with photos

Technicians can document their service reports with photos directly integrated into the app.

Customer signature

Collect and integrate customer signature directly from the app.

ERP synchronization

ERP Strong integration between your ERP and the app.

Agricultural Machinery

Provide more autonomy to your technicians.

Construction Equipment

Digitalize your process for more productivity.

Construction equipment

Give your mobile heavy-duty vehicle technicians greater autonomy.

Empower your mobile service technicians

iMob Service enables technicians to receive their after-sales service jobs directly on their tablets or smartphones. Once a job has been accepted, they can easily navigate to the service location using the integrated GPS and complete their work orders directly on-site from their mobile device, including spare parts, comments, time spent, photos, service reports and the customer’s digital signature.

For greater efficiency, technicians have access to the technical details of the equipment they are servicing. The information entered by the technician is updated in the ERP in real time.

Choosing iMob Service means giving your technicians a modern, valuable tool that saves them time.

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Time-saving

By equipping your mobile technicians with iMob Service, they receive their after-sales service jobs directly on their tablets or smartphones.

Once a job has been accepted, they can easily navigate to the service location using the integrated GPS and complete their work orders directly on-site from their mobile device, including spare parts, comments, time spent, photos, service reports and the customer’s digital signature.

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Faster work order completion and invoicing

Speed up work order completion and invoicing with iMob Service.

All service information is automatically transferred to the ERP, including labor hours, parts and services.

No need to re-enter data in the back office.

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Empower your employees

By equipping your employees with modern digital tools, you integrate them directly into your company’s processes and give them greater autonomy.

Thanks to technician geolocation, you can assign them a service job close to their current location, which they can accept or decline directly in the app.

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Real-time monitoring of operations

Track the progress of your mobile technicians’ work in real time.

Thanks to synchronization between iMob Service and your ERP, data is updated in real time and can be easily viewed in your Workshop Scheduler.

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Smartphone, computer and/or tablet

The iMob Service app can be used on smartphones, computers and tablets.

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Offline mode

The app works offline and synchronizes with your IRIUM SOFTWARE ERP’s interactive Workshop Scheduler. More than 2,260 mobile technicians currently use the app every day on smartphones, Apple tablets, Android devices or Windows 10 devices.

Your technicians can view the service jobs scheduled for each day or week directly in the iMob Service app.

They can also enter their working hours directly in the app and allocate parts from their service vehicle inventory to the relevant work order.

Your service reports can be documented with photos taken directly from the technician’s mobile device.

Using a simple integrated editing tool, technicians can clearly highlight any defects identified during the service job.

Once the work order has been approved, the photos are accessible directly from the ERP.

Equipment distributors, whether agricultural machinery dealerships or companies operating in the construction equipment and material handling sectors, require highly specialized industry expertise.

Unlike generic solutions, iMob Service has been tried and tested in your industry and is already used by a large number of active users.

This gives you the reassurance of a sustainable solution that will continue to evolve over time.

Having mobile applications that are natively integrated with your ERP is essential to the success of your mobility project.

Why is this important?

Give your Workshop Manager complete visibility over field teams !

Schedule service jobs directly from your ERP and assign them to the available technician closest to the service location.
This can be done in just a few clicks from your Workshop Scheduler.
When the technician accepts the service job, your schedule is automatically updated.
Once the job has been completed, the schedule is updated with the actual time spent on the service job.

In addition, data must be synchronized with your ERP in real time, including the work order, the service report signed by the customer and any photos.

This means you can invoice your customer as soon as the service job is completed.

Information is shared with your field teams in real time, with no need to re-enter data, saving you valuable administrative time.

Don’t let poor network coverage affect your efficiency !

The app remains accessible and allows you to enter information wherever you are

As soon as an internet connection becomes available again, all your data is automatically synchronized.

The iMob Service app works on most mobile devices, including smartphones and tablets, running iOS, Android or Windows 10.