The Optorg Group is a historical IRIUM SOFTWARE customer, which used an old version to manage its after-sales service in a decentralized mode, which then migrated to the iEnterprise ERP.
There are many reasons why we decided to take this step. The advantages we found in this software are very useful. The machine fleet management, rental and after-sales service modules are perfectly suited to our equipment business with native integration between these different modules.
In addition, the tool is well known by our employees, which facilitates deployment without any major change management project.
The tool is scalable and adapts very well to the requirements of manufacturers and the market we are dealing with.
We are now in a position to control changes and reduce time to market thanks to the centralization of the management of Data masters and rates. At the level of the different services, we have completely automated the management of KPIs according to the manufacturer's requirements and the data is accessible in real time.
Our technicians are now more efficient: the workshop schedule allows us to optimize the assignments of our technical staff.
All these modules and advantages allow us to save a lot of time and to avoid re-entering data so that we can devote ourselves more freely to analysis and management rather than to pure computer entry.
The tool also has additional digitization modules that we plan to deploy in the future, such as inventory management, as well as certain modules that will improve the mobility of our mobile technicians. And still other functionalities which are essential for our activity like the traceability of the customer's machine park, a native integration between the various modules, an estimated and real financial balance per machine, ... And much more!
We use the standard tool except for some developments to meet legal constraints by country.
In terms of project management, we chose our site based in Morocco to serve as a pilot site. This first test was then quickly validated and duplicated on the other subsidiaries.
The software is very practical for our activities and is very scalable, which will allow us in the future to make further improvements to the software and further enhance our experience.
The "Olga" interfaces were put into production in record time and synchronized with the deployment schedule of our subsidiaries.