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Agricultural Machinery iEntreprise iMob

Serco Group

The SERCO Group, a distributor of agricultural and landscaping equipment operating in France and Switzerland, relies on IRIUM SOFTWARE's iEnterprise and iMob solutions to structure its processes and boost the efficiency of its teams.

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“For over twenty years, IRIUM SOFTWARE has been a key partner in our digital transformation.”
Design sans titre (3)

M. Werner BERGER

CEO

The company

The SERCO Group is a distributor of agricultural and landscaping equipment operating in France and Switzerland. The company has several dealerships and a strong local network to support professionals in the sector. A loyal partner of IRIUM SOFTWARE for over twenty years, SERCO is equipped with the iEnterprise solution and the iMob mobile suite. This strategic choice enables it to structure its processes, optimize the performance of its teams, and support its international development in a context of continuous digital transformation.

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Challenges for the SERCO Group

Structuring growth and digital transformation: SERCO Group's development in France and Switzerland required an information system capable of securing key processes—ordering, invoicing, inventory management, and after-sales service—in a reliable, modular, and scalable environment.

Improving productivity and service quality: management wanted to improve the efficiency of intervention management and speed up invoicing, while increasing transparency and responsiveness among technical teams in the field and in the workshops.

Harmonizing practices between French-speaking and German-speaking sites: the multinational nature of the business required a multilingual solution, ensuring smooth adoption by teams, reducing errors, and standardizing working methods.

Supporting multi-site growth without technical constraints: with new concessions to integrate, SERCO needed to be able to quickly deploy its management tools without rebuilding the system and while maintaining overall consistency in management.

Digitalizing customer and partner relationships: As an importer, SERCO sought to offer its distribution network 24/7 online access to parts and commercial terms, while equipping its sales force with mobile tools to track opportunities and build customer loyalty.

Relying on a stable and long-term partner: management wanted to guarantee service continuity and technological security over the long term, with a publisher capable of investing sustainably in its solutions and backed by the solidity of the ISAGRI group.

Deployment of iEnterprise and the iMob suite

The SERCO Group has been working with IRIUM SOFTWARE for over twenty years to support its digital transformation. The company relies on the iEnterprise ERP and the iMob suite of mobile applications to structure its processes and enhance the performance of its teams in France and Switzerland.

Smooth and controlled deployment

  • A modular architecture from iEnterprise that allows SERCO to quickly deploy the solution at each new concession without disrupting existing operations.
  • Tools tailored to local specificities while ensuring overall consistency of the information system.
  • The solution's multilingual nature facilitates adoption by French- and German-speaking teams, ensuring harmonization of working methods across the group.
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Rapid adoption on the ground

The iMob mobile suite extends the effectiveness of ERP in the field and in workshops. Technicians have direct access to company information, which translates into:

  • Smoother management of interventions
  • Faster invoicing
  • Better visibility on spare parts
  • Simplified repair orders
This quick adoption has created a new internal dynamic: greater responsiveness, motivation, and a tangible improvement in the customer experience.

 

logiciel concessionnaire agri irium software

Key success factors

  • Long-term partnership with a publisher that listens and is committed to supporting teams.

  • Modular and scalable architecture, ensuring rapid deployment and controlled local adaptation.

  • Integrated multilingualism, facilitating collaboration between dealerships and reducing the risk of errors.

  • Connected mobile applications, offering increased productivity in the field and better coordination between departments.

  • Stability of the ISAGRI group, providing security, sustainable investment, and a long-term vision.
logiciel concessionnaire agri irium software
“Stability is a key factor in our strategic decisions. With IRIUM, we know we have a partner who will support us over the long term.”
Design sans titre (3)

M. Werner BERGER

CEO

Performance, mobility, growth: a strong partnership between SERCO and IRIUM SOFTWARE

Increased productivity in the field

Technicians, who are better connected to the company, respond more quickly and invoice faster.

Smooth and consistent organization across multiple sites

The modular architecture of iEnterprise allows each new concession to be integrated without disruption or loss of consistency.

Simplified multilingual collaboration

French-speaking and German-speaking teams work in the same environment, without language barriers.

Enhanced customer experience

Mobile access to information, tracking of interventions, and availability of spare parts enhance customer satisfaction and loyalty.

Steady and managed growth

The scalable infrastructure of iEnterprise allows the group to grow without technical constraints.

Stable and long-lasting partnership

Backed by the ISAGRI group, IRIUM SOFTWARE offers SERCO technological continuity and a long-term vision.

“With IRIUM SOFTWARE, we know that we have a partner who will support us over the long term, who will make the necessary investments in its solutions, and who benefits from the strength of a major group such as ISAGRI. We have a stable, innovative, and international partner.”
Design sans titre (3)

M. Werner BERGER

CEO